Shipping Info

Once your order has been collected by Australia Post, you will receive your shipment tracking information via the email address used to place your order.

The best way to track your deliveries is through Australia Post’s mobile app. You can also track your parcels on auspost.com.au by using the online tracking tool.

If you have a delivery or tracking inquiry please check the Auspost website for updates relating to expected delivery time-frames for specific regions.

Teaken does not take responsibility for any customs or import duty charges incurred for international deliveries. All charges are to be paid by the customer on delivery of order.

If you believe that your parcel has been lost or damaged, you may lodge an inquiry directly with Auspost.